Rafe Hannan
I'm a B2B account management professional with over five years of experience in technology and telecom, focused on retention, revenue growth, and data-driven decision-making. Alongside managing revenue-critical accounts, I've developed foundational coding skills (SQL, Python, and workflow automation) to better analyze data, improve reporting, and support technical initiatives.
I've led cross-functional projects including the SIC water waste sensor business case, where I secured executive funding, and the development and rollout of a national eSIM dispenser tool that streamlined processes and reduced operational costs.
This webpage highlights my recent project work, technical initiatives, and process optimization efforts as I transition into a Customer Success Manager role focused on driving measurable customer outcomes.
🛠️ Tech Stack
📁 Projects
IoT Sensors for Measuring Water Usage and Leak Detection
Spearheaded a strategic initiative within TELUS' annual sustainability competition, securing $100,000 in seed funding. Led cross-functional pilot across residential and corporate segments, managing vendor relations, technical documentation, and data governance compliance (PIPEDA).
Chatbot for Reporting Competitor Pricing
Engineered an automated Competitive Intelligence (CI) Engine using Google Workspace automation. Developed custom script parsing daily sales interactions for competitor pricing mentions, enabling real-time strategic response and market positioning.
Eliminating Operational Friction in eSIM Deployment
Developed secure web-based Digital Distribution Platform, transitioning from physical logistics to on-demand QR code generation. Reduced annual operational expenditure by $250,000 while eliminating thousands of units of single-use plastic waste.